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Analysis of the situation and implementation change management based system on PCI DSS standart

Авторы

Ilin I.V., Shirokova S.V., Guidi L., Konovalova A.
Proceedings of the 33rd International Business Information Management Association Conference, IBIMA 2019: Education Excellence and Innovation Management through Vision 2020. 2019. P. 9695-9699.

Краткое описание

This article describes the analysis and decision making in the change management process. Also describes the analysis and decision making in the change management process. this article describes formalization of the change management process and its implementation considering requirements of payment card industry data security standard (PCI DSS). Automation of the process is shown using open-source ticket request system (OTRS).

Ключевые слова

ITIL, PCI DSS, OTRS, ITSM, business processes

Ilin I.V., Shirokova S.V., Guidi L., Konovalova A. Analysis of the situation and implementation change management based system on PCI DSS standart (2019) // Proceedings of the 33rd International Business Information Management Association Conference, IBIMA 2019: Education Excellence and Innovation Management through Vision 2020, P. 9695-9699