Personalization of user interaction with corporate information providing system based on analysis of user preferences
The implementation of a cyber-physical approach to information provision control in a corporate information system brings a wide range of opportunities to improve the quality of the user experience both for employees and for visitors of an organization. A dynamic analysis of user preferences based on data collected via various sensors and history of user activity allows personalization of the provision of information services. In this paper, an approach to customize the user interaction with information services is considered through an example of a Corporate In-formation Providing System to a scientific organization. The architecture of the system, which is developed to manage intelligent display notifications for various groups of users, is discussed. Several types of users and their access rights are discussed, taking into account the specifics of information consumption in a scientific organization. An algorithm for analyzing user preferences in providing a corporate notification service is presented. Deploying the proposed approach allows to cover the content delivered according to user preferences, which will further improve the user experience and the service personalization.
Сyber-physical systems; information system; personalization; system architecture; user experience; user preferences