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The article describes the structure of the water supply process. The importance of a value-oriented approach to water supply is substantiated. The classification of directions for evaluating the efficiency and productivity of water supply has been developed. A comprehensive system of indicators of water supply efficiency and productivity is proposed. It is shown that it is advisable to use a system of indicators of efficiency and productivity, which is developed taking into account the specifics of the value chain, to evaluate the company’s performance. This system of indicators reflects different aspects-resource, technological, financial and economic, consumer, etc. Based on the system of indicators of efficiency and productivity, it becomes possible to qualitatively analyze the balance and proportionality, quality, resource sufficiency and security, the level of manufacturability of the water supply process, as well as the degree of customer satisfaction.